Not knowing where to go, or how to get help can often feel overwhelming, and at a time when emotions and feeling are running high.

When experiencing suicidal thoughts, it is important to understand the level of help that you need in the moment.

First, determine your level of area of help by clicking one of the tabs below.

If you feel in any way that there is a risk to your life, either you have taken action to end your life or you feel overwhelmed with suicidal thoughts, you need emergency assistance.                       Do not hesitate  – call 999 for an ambulance.

We Mind & Kelly Matters is not an emergency service.

If you, or someone close to you, requires emergency help then please use the list below.


  • Dial 999 if your life, or the life of someone you know, is in immediate risk.
  • Dial 111 if you need medical help quickly, but it’s not an immediate risk, or if it is out-of-hours for your General Practitioner (GP) surgery.
  • Call Samaritans free on 116 123 – they are open 24 hours a day, 365 days a year
  • Call CALM (Campaign Against Living Miserably) if you’re a male in the UK who needs to talk or find support, on 0800 58 58 58 (5pm–midnight, 365 days a year).
  • Contact SOBS – Survivors of bereavement by Suicide – National Helpline 7 days a week 9am -9pm call 0300 111 5065
  • Call Northamptonshires NHFT Mental Health Hub 0800 448 0828 (open 24 hours a day, 365 days a year) – (Northants Residents Only)

Face : Face Support

For Adults – Crisis Cafés are available for anyone aged 17 years & 6 months or over who are finding themselves in a crisis or need support with their mental health. There is no need to call and book an appointment, simply drop in to one of the Northamptonshire locations listed to receive support.  To view crisis cafés venues, dates and times please click here Crisis Cafe Timetable  This is partnership between MIND and NHS so staff work alongside each other.

For Younger people aged 11-18, plus parents and carers, Northamptons Lowdown, and Kettering Youthworks collaboratively run wellbeing cafes for in Northampton, Kettering and Corby – Check their website for further details.

Text Service

Text SHOUT on 85258 for text-based Crisis Support – the UK’s first free, confidential, 24/7 text support service. It’s a place to go if you’re struggling to cope and need mental health support.

National Mind also has the following tool to help with crisis with has a variety of resources.

If you are concerned about someone else showing signs of mental distress, remember to approach gently and quietly, providing reassurance that you want to help and support them. If you have a reason to think that the person may hurt themselves or others, do not approach them, and instead contact professionals, such as calling 999 and asking for an ambulance.

We also understand that people need support when the time is right for them, so there is no time limit as to when you can access our support. 

To access our counselling service , please go to our counselling page

We have created several factsheets on a number of topics, for ease of reading download them as PDF’s and save them for when needed –

If you cannot find the help you need here please do drop us an email –

Mental Health

Mental health includes our emotional, psychological and social wellbeing. It affects how we think, feel and act. Staying in positive mental health allows people to realise their full potential....

Bereaved by suicide

Suicide bereavement is different, there are characteristics with other bereavements, but it is complex, and can last longer than other types of bereavements.

Making a safety plan

A crisis safety plan can be drawn up with a mental health worker or crisis support worker. This will help you identify what keeps you safe if you feel overwhelmed or in crisis and maybe considering suicide.

Worried about someone

If you are worried about someone’s mental health and wellbeing, or have any concerns or worries about their feelings towards suicide.


Our resources section provides several helpful documents that you can download and store. We have also included a directory for services across the UK.

Recovering from a suicide attempt

This information has been put together from the insight and wisdom of people who have experienced suicide attempts.