The Listening Ear is a free online support service provided by Kelly’s Heroes to help and support anyone who is struggling with their mental health or has suicide ideation.

The service runs 6pm-9pm, 7 days a week, 365 days a year and is a confidential service* offering meaningful support, advice, and guidance when it’s needed most. Although it’s not a counselling service, it is supported by trained counsellors who understand the difficulties and turmoil faced when someone is struggling in life.

You can access the service here: If you’re in crisis and need to talk outside of The Listening Ear service, there are many helplines staffed by trained people ready to listen. They won’t judge you and could help you make sense of what you’re feeling.


To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone).


If you’re experiencing a mental health problem or supporting someone else, you can call 0300 304 7000 (4.30pm–10.30pm every day).

National Suicide Prevention Helpline UK

Offers a supportive listening service to anyone with thoughts of suicide. You can call on 0800 689 5652 (6pm to midnight every day).

Campaign Against Living Miserably (CALM)

You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk.


If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.

The Mix

If you’re under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day).


If you’re under 35 and struggling with suicidal feelings or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (24 hours, 7 days a week).

Urgent mental health helpline

If you live in England, you can call a local NHS urgent mental health helpline for support during a mental health crisis. Anyone can call these helplines, at any time. These helplines offer similar support to a crisis team. The NHS website has more information on urgent mental health helplines, including how to find your local helpline:

*If the support worker believes that (your) the caller’s life or a child is in danger or at risk of immediate harm, our online
clinical supervisor will complete a risk assessment.  This may result in your known details being shared with emergency
services or authorities for a wellbeing check.  We will always be honest with you, and whenever possible inform you of any
actions we take, the focus being your safety and well-being, keeping you safe always.